TERMS & CONDITIONS

 Last Updated: 15 September 2026

1. About These Terms

These Terms & Conditions govern access to and use of the DotGO website, digital services, physical premises, workspaces, meeting rooms, business lounges, event spaces, programmes, memberships, business support services, and any other products or services offered under the DotGO brand.

By accessing our website, submitting an enquiry, making a booking, entering into a membership or service arrangement, using our facilities, or otherwise using a DotGO service, you agree to these Terms & Conditions.

Certain services may also be subject to a quotation, proposal, booking confirmation, membership agreement, lease, service order, event agreement, or other written agreement.

Where such an agreement contains terms that specifically differ from these Terms & Conditions, the specific written agreement will prevail in relation to that service.

2. About DotGO

DotGO is operated by:

Future Equity Company

Unified Number: 7050813497

VAT / Tax Number: 313138125800003

Address:

Olaya St, Al Olaya

11321 Riyadh

Kingdom of Saudi Arabia

Email: hala@dotgo.space

Telephone: +966 11 510 24 50

References to "DotGO", "Future Equity Company", "we", "our", or "us" mean Future Equity Company operating the DotGO brand.

References to "you", "your", "member", "customer", or "user" mean the person or organisation using or purchasing a DotGO service.

3. Applicable Law

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Nothing in these Terms is intended to exclude, limit, or override any right or protection that cannot lawfully be excluded under applicable Saudi law.

4. Eligibility and Authority

You must have the legal capacity required under applicable law to enter into an agreement with DotGO.

If you use DotGO services on behalf of a company, association, institution, government entity, or other organisation, you represent that you have appropriate authority to act on its behalf.

You are responsible for ensuring that information provided to DotGO is accurate, complete, and up to date.

5. DotGO Services

Depending on availability and location, DotGO services may include:

• private offices;
• coworking spaces;
• shared workspaces;
• meeting rooms;
• boardrooms;
• business lounges;
• event spaces;
• day passes;
• memberships;
• reception services;
• internet connectivity;
• business support;
• market-entry support;
• business-address related services;
• community events;
• startup and innovation programmes;
• workshops;
• business introductions; and
• other related services.

The availability, specification, capacity, price, operating hours, inclusions, and conditions of each service may vary.

Information published on the website is provided for general information and may be updated from time to time.

A service is not considered reserved or confirmed until DotGO issues an appropriate confirmation or executes the relevant agreement.

6. Quotations and Proposals

Unless otherwise stated, quotations and commercial proposals issued by DotGO:

• are subject to availability;
• apply only to the services described;
• remain valid for the period stated in the quotation;
• may exclude optional services or third-party charges;
• may be subject to VAT as applicable; and
• do not create a binding reservation until accepted and confirmed.

DotGO may withdraw or revise an unaccepted quotation where availability, supplier pricing, government fees, taxes, or other material conditions change.

7. Prices and VAT

Prices will be communicated through the website, quotation, proposal, booking process, invoice, or relevant agreement.

VAT will be charged in accordance with applicable Saudi tax requirements where applicable.

Unless expressly stated otherwise, additional services, government charges, special equipment, parking, catering, third-party services, overtime, custom configuration, or other optional services may be charged separately.

8. Payments

Payment terms are determined by the applicable quotation, invoice, booking confirmation, membership agreement, lease, service agreement, or other commercial document.

You are responsible for paying amounts due by the specified due date.

DotGO may use third-party payment processors or payment gateways. Such providers may apply their own terms and privacy practices.

DotGO does not guarantee that every payment method will remain available at all times.

Where permitted by law and the applicable agreement, access to services may be suspended if amounts remain overdue.

9. Bookings and Reservations

Bookings are subject to availability and confirmation.

You must provide accurate information when making a reservation.

A booking confirmation may specify:

• date and time;
• location;
• capacity;
• duration;
• included services;
• fees;
• cancellation conditions;
• rescheduling conditions;
• deposit requirements; and
• any specific venue rules.

You may not exceed the stated capacity of a room or space without prior written approval.

DotGO may reasonably reassign a booking to a comparable space where operationally necessary, provided that doing so does not materially reduce the agreed service.

10. Cancellation, Rescheduling and Refunds

Cancellation, rescheduling, no-show, and refund conditions may vary depending on the service.

The conditions communicated in the relevant:

• quotation;
• booking confirmation;
• membership agreement;
• event agreement;
• promotion;
• service agreement; or
• other written commercial arrangement

will apply to that booking or service.

Any mandatory rights available to consumers under applicable Saudi law remain unaffected.

Where a refund is approved, it will normally be made using an appropriate payment method and may require reasonable processing time.

11. Memberships

Memberships may be personal, company-based, team-based, or linked to a particular service plan.

Membership benefits may not be transferred, resold, shared, or commercially exploited unless DotGO has expressly authorised this.

Members are responsible for:

• complying with these Terms;
• complying with the Safe Use Policy;
• respecting other members and guests;
• keeping access credentials secure;
• ensuring authorised guests follow applicable rules; and
• promptly informing DotGO of security or access issues.

Benefits, allowances, and included services depend on the specific membership purchased.

12. Access to DotGO Premises

Access is subject to:

• published or agreed operating hours;
• security procedures;
• applicable membership or booking conditions;
• building management requirements;
• health and safety requirements; and
• applicable laws and regulations.

DotGO may require reasonable visitor registration or identity verification where necessary for safety, access control, legal compliance, or protection of the premises.

Access credentials, cards, QR codes, keys, or other entry methods must not be shared with unauthorised persons.

13. Guests and Visitors

Members and customers are responsible for guests they invite to DotGO premises.

Guests must comply with applicable DotGO policies and reasonable staff instructions.

DotGO may refuse or withdraw access where a visitor creates a safety, security, operational, legal, or material disruption risk.

14. Workspace Conduct

DotGO operates professional shared environments.

Users must behave in a manner that reasonably respects:

• other members;
• privacy;
• confidential conversations;
• workplace safety;
• shared facilities;
• reasonable noise levels;
• cleanliness;
• equipment; and
• property.

More detailed requirements are contained in the Safe Use Policy.

15. Internet and Digital Services

Internet, Wi-Fi, digital access, screens, meeting-room technology, or other connectivity may be provided as part of certain services.

Such services are provided for legitimate business and professional use.

Users must not use DotGO networks or digital infrastructure for unlawful activity, unauthorised access, cyberattacks, malware distribution, interception, harassment, intellectual property infringement, or other prohibited activities.

Use of digital infrastructure is also governed by the Safe Use Policy.

DotGO does not guarantee uninterrupted connectivity or compatibility with every device, platform, VPN, application, or external service.

16. Business Support and Government Services

DotGO may assist customers with administrative, business setup, licensing, government-platform, market-entry, or related support services.

Where such assistance is provided:

• DotGO relies on information and documents supplied by the customer;
• government authority requirements may change;
• processing times may be controlled by third parties or government authorities;
• additional documents may be requested;
• government fees may apply; and
• final approvals remain subject to the relevant competent authority.

Unless expressly guaranteed in a separate written agreement, DotGO does not guarantee that an application, licence, permit, registration, visa, government approval, or other third-party decision will be approved.

Customers remain responsible for the accuracy, authenticity, and legality of documents and information they provide.

17. Third-Party Services

Certain DotGO services may depend on third-party providers, including:

• payment providers;
• telecom providers;
• internet providers;
• government platforms;
• building management;
• parking operators;
• catering providers;
• technology providers;
• cloud providers;
• event suppliers; and
• professional service providers.

Where a third-party service is provided directly by that third party, its own terms may apply.

DotGO is not responsible for an independent third party's acts or omissions except where liability arises under applicable law or a specific written agreement.

18. Personal Property

Users are responsible for their personal belongings and business equipment.

You should not leave valuable, confidential, or sensitive property unattended in shared areas.

To the extent permitted by applicable law, DotGO is not responsible for loss, theft, or damage to personal property unless caused by DotGO's legally attributable act or omission.

Lost property may be handled according to DotGO's operational procedures and may be disposed of after a reasonable period where the owner cannot be identified.

19. Damage to Property

Users must take reasonable care of DotGO premises, furniture, fixtures, technology, and equipment.

Where a user or their guest causes loss or damage through misuse, negligence, unauthorised modification, or deliberate action, DotGO may seek recovery of reasonable repair or replacement costs to the extent permitted by law.

Normal wear and tear is excluded.

20. Events

Event organisers are responsible for ensuring that:

• attendee numbers remain within approved capacity;
• activities comply with Saudi law;
• health and safety requirements are observed;
• emergency exits remain unobstructed;
• suppliers and contractors follow venue requirements; and
• the event does not materially interfere with other users.

Additional event-specific terms may apply.

21. Intellectual Property

The DotGO name, brand, logos, website design, graphics, text, photographs, video, documents, software, and other proprietary materials are owned by or licensed to DotGO unless otherwise stated.

You may access website materials for legitimate personal or business evaluation purposes.

You may not, without appropriate permission:

• reproduce them commercially;
• republish them;
• sell them;
• modify protected materials;
• misuse the DotGO brand;
• impersonate DotGO; or
• falsely suggest an endorsement or partnership.

Third-party trademarks remain the property of their respective owners.

22. Website Use

You must not:

• interfere with website operation;
• bypass security controls;
• perform unauthorised vulnerability testing;
• scrape the website at a disruptive scale;
• deploy malicious software;
• impersonate another person;
• submit fraudulent information;
• attempt unauthorised access; or
• use the website for unlawful purposes.

DotGO may restrict access where necessary to protect its systems, users, or legal interests.

23. Privacy

Personal Data is processed in accordance with the DotGO Privacy Policy.

Our use of cookies, pixels, analytics technologies, and similar technologies is described separately in the DotGO Cookie Policy.

24. Safe Use

Use of DotGO premises, networks, facilities, equipment, and digital infrastructure is subject to the DotGO Safe Use Policy.

The Safe Use Policy forms part of these Terms.

25. Suspension or Termination

DotGO may reasonably suspend or terminate access to a service where necessary because of:

• material breach of an agreement;
• serious or repeated breach of the Safe Use Policy;
• non-payment where suspension is contractually permitted;
• unlawful conduct;
• fraud;
• security risk;
• danger to persons or property;
• harassment or serious disruption;
• misuse of access credentials;
• government or regulatory requirement; or
• another material reason permitted by law.

Where reasonably possible, DotGO will consider the circumstances before taking action.

26. Service Availability

DotGO aims to maintain reliable and professional services but cannot guarantee uninterrupted availability.

Temporary disruption may result from:

• maintenance;
• technical failure;
• utility interruption;
• internet outage;
• building operations;
• government action;
• emergency;
• security incident;
• events beyond reasonable control; or
• other operational requirements.

Where appropriate, DotGO will take reasonable steps to restore affected services.

27. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under Saudi law.

Subject to applicable law and any specific written agreement, DotGO will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.

Customers remain responsible for maintaining appropriate insurance, cybersecurity controls, backups, and business continuity arrangements appropriate to their business.

28. Force Majeure

DotGO will not be considered in breach of its obligations where performance is prevented or materially delayed by circumstances beyond its reasonable control, subject to applicable law.

Such circumstances may include natural disasters, utility failures, infrastructure outages, government measures, epidemics, serious security incidents, civil emergencies, or similar events.

29. Changes to These Terms

DotGO may update these Terms to reflect:

• legal or regulatory changes;
• new services;
• operational changes;
• security requirements;
• technology changes; or
• business developments.

The latest version will be published with an updated revision date.

Material changes affecting an existing contractual relationship will be handled in accordance with applicable law and the relevant agreement.

30. Complaints and Contact

Questions, complaints, or notices concerning these Terms may be sent to:

Future Equity Company – DotGO

Olaya St, Al Olaya

11321 Riyadh

Kingdom of Saudi Arabia

Email: hala@dotgo.space

Telephone: +966 11 510 24 50

31. Governing Law and Jurisdiction

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.